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Support

Send enough evidence to reproduce the problem without sending secrets.

Technical support

Include UTC timestamp, request ID, endpoint or tool name, target domain without private query data, response status, transport, block reason, and attempts.

Billing

billing@betterfetch.co

Include the account email and invoice or subscription reference. Never send card numbers.

Security

security@betterfetch.co

Use the coordinated disclosure process on the security page.

Before writing

Check the live status, API docs, and MCP guide.

Revoke any key accidentally shared in logs or messages.

We aim to acknowledge support requests within two business days. Paid plans do not currently include a contractual response-time SLA unless separately agreed.